NEWS: * Happy National Pancake Day! Use Coupon Code: PANCAKEDAY For 20% Off Orders $20+ (Promo Ends 3/5)

* No Shipping Monday, May 29th in Observance of Memorial Day.

* Shipping Resumes Tuesday, May 30th

2023 Postal Holidays

Monday, January 2 New Year’s Day (observed)

Monday, January 16 Martin Luther King Jr. birthday

Monday, February 20  President's Day

Monday, May 29 Memorial Day

Monday, June 19 Juneteenth National Independence Day

Tuesday, July 4 Independence Day

Monday, September 4 Labor Day

Monday, October 9 Columbus Day

Saturday, November 11 Veterans Day (observed)

    Thursday, November 23 Thanksgiving Day

                                                  Monday, December 25 Christmas Day
CAPE COD ROACHES WINTER BREAK December 19th - January 2nd 2024

Shipping Information

• We ship Monday – Friday each week via USPS in the warmer months. Orders placed by Sunday 6PM EDT will ship that week.

• Some Priority Mail and First Class Mail orders may ship Friday for delivery earlier in week based on weather or by customer request

• Heat Pack(s) & Insulated boxes will be included in orders as needed

• A confirmation email with tracking will be sent to the address provided once the order has been shipped

• Tracking the progress of orders can be done on the USPS website and will have the most up-to-date tracking information

• Larger orders may require extra preparation, this may delay shipment by a day or two

• Shipments may be delayed due to postal holidays, weather or at our discretion. Notices will be posted atop this page

• It is the customers responsibility to enter correct shipping information, keep track of their order while in transit and arrange to be available for delivery

• All orders are final and cannot be changed once package has shipped

• Products with counts over 50 will be calculated by weight

• Shipping laws can differ by state, it is the customers responsibility to verify whether their state permits the shipments of certain products. We will not be held responsible for any direct, indirect, punitive or consequential damages that may arise from improper shipping or care of our products

• We ship ONLY to the contiguous United States. Certain species can not be sent to Florida

Terms & Live Arrival Guarantee

Live Arrival is guaranteed as long as the following terms are met:

• Destination temperature range (including “feels like temperature”) must be between 45°F and 85°F for Home / Business Delivery. Outside that temperature there will be NO Live Arrival Guarantee unless a HOLD FOR PICKUP option is selected when ordering. Temperatures over 100°F or under 15°F will not be covered. We use Dark Sky to determine these temperatures.

• If destination temperatures are below 45°F and Hold for Pickup is not selected we might contact customers via email. If we do not hear back before shipment is scheduled we will default to Hold for Pickup to prevent delays and help ensure Live Arrival.

• Select Correct Shipping Method. If Wrong Shipping Method is selected then the order will be delayed as we contact you to bill the difference in price

• Home / Business Delivery must be accepted upon first delivery attempt or Hold for Pickup orders must be picked up within 24 hours of delivery as determined by tracking provided by USPS

• On DOA orders we must be contacted by email within 2 hours of delivery time as posted by USPS with pictures

• We will not be held responsible for any shipping errors, damages or delays longer than 3 days by the carrier

• We will not be held responsible for any damage(s) or harm caused by the insects or cleaner bugs contained in orders

• Replacements / Refunds for DOA orders will be replaced or refunded (less shipping) if the above terms were met. We do not refund freebies and / or bonuses

• Reshipment fees are the responsibility of the customer

Frequently Asked Questions

When will my order ship?

We ship Monday – Thursday each week via USPS. Order placed by Tuesday 6PM EDT will ship same week. Larger orders please allow an extra day or two. Weather and Postal Holidays can also affect these times

When will my order arrive?

USPS Priority Mail orders arrive 2-5 days after shipping (usually 2-3)
USPS Priority Mail Express orders arrive 1-2 days after shipping (some small towns or rural areas can take 2 days to arrive)
USPS First Class orders arrive 3-6 days after shipping

Will I get a confirmation email and tracking?

Yes, you will receive two emails. One when the order is placed and a second email confirming shipping with tracking information when the order is picked up by the carrier

What is a Hold for Pickup? How do I request this?

The Hold for Pickup option would be a Hold at your Local Post Office. USPS offers this service so customers can pick up valuable and perishable merchandise at their Local Post Office. We find most DOAs happen while the package is on a hot / cold truck all day for delivery. Holding a package at the Post Office keeps it in a climate controlled environment until pickup. A Hold for Pickup can be selected while adding a product to the shopping cart, by using the "message / request" text box when ordering or by using the Contact Us page

What type of packaging is used?

We ship most orders in a plain brown or white corrugated box. Any insects will be packaged inside of plastic container or cloth bags. They will not be loose in the box when it is opened.

Can an order be delivered earlier in the week? How do I request this?

Yes! We offer Priority Mail Shipping on Friday for Monday delivery to customers upon request. Orders generally need to be placed and requested by Thursday 10AM EDT for this service. Requests can be made in the "message / request" text box when ordering or by using the Contact Us page

Do you offer Local Pickup?

At this time only shipping is available but orders inside MA or New England area generally arrive 1-2 business days after shipment

I live in Florida, can I purchase dubia roaches?

Sorry, due to state laws we cannot sell or ship dubia roaches as well as many other species into Florida

Are there any Florida Legal Roaches?

Yes! We have a large selection of Florida Legal Roaches perfect for feeding reptiles, amphibians, spiders and more! Click Here to check them out!

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Cape Cod Roaches and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Cape Cod Roaches believes that customer conduct violates applicable law or is harmful to the interests of Cape Cod Roaches and its subsidiaries. All sales are final.

Sales Tax

Cape Cod Roaches charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped. Return Policy You may purchase merchandise from this Web site by using any one of the payment options listed. Cape Cod Roaches reserves the right to change its payment procedures at any time without prior notice to you.

Legal Notice

All notices from Cape Cod Roaches to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Cape Cod Roaches shall be made either by email to info@capecodroaches.com Copyright Notice All content appearing on this Web site is the property of: Cape Cod Roaches Copyright © 2014-2016 Cape Cod Roaches. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2014-2016 Cape Cod Roaches. All rights reserved. VOID WHERE PROHIBITED:Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Cape Cod Roaches and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Cape Cod Roaches. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Cape Cod Roaches or any third party, except as expressly granted herein.

Contact Us

We can be contacted through the Contact Us page or by sending an email to info@capecodroaches.com