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Frequently Asked Questions
When will my order ship?
We ship Live Insects Monday – Friday each week in the warmer months. Orders placed by Sunday 6PM EDT will ship that same week. Weather and Postal Holidays can affect these times. Supply orders ship Monday - Friday. *NOTE - Due to COVID-19 we are shipping only on Mondays - Thursdays to practice social distancing and conserve cleaning supplies
When will my order arrive?
USPS Priority Mail orders arrive 2-5 days after shipping (usually 2-3)
*USPS Priority Mail Express orders arrive 1-2 days after shipping (some small towns or rural areas can take 2 days to arrive) *Contact Us to Upgrade!
USPS First Class orders arrive 3-6 days after shipping
Will I get a confirmation email and tracking?
Yes, you will receive two emails. One when the order is placed and a second email confirming shipping with tracking information when the order is picked up by the carrier
What is a Hold for Pickup?
The Hold for Pickup option would be a Hold at your Local Post Office. USPS offers this service so customers can pick up valuable and perishable merchandise at their Local Post Office. We find most DOAs happen while the package is on a hot / cold truck all day for delivery. Holding a package at the Post Office keeps it in a climate controlled environment until pickup. A Hold for Pickup can be selected while adding a product to the shopping cart, by using the "message / request" text box when ordering or when selecting a shipping option.
What type of packaging is used?
We ship most orders in a plain brown or white corrugated box. Any insects will be packaged inside of plastic container or cloth bags. They will not be loose in the box when it is opened
Can an order be delivered earlier in the week? How do I request this? (mainly for warm weather shipping)
Yes! We offer Priority Mail Shipping on Friday for Monday delivery to customers upon request. Orders generally need to be placed and requested by Thursday 10AM EDT for this service. Requests can be made in the "message / request" text box when ordering or by using the Contact Us page
Do you offer Local Pickup?
At this time only shipping is available but orders inside MA or New England area generally arrive 1-2 business days after shipment
I live in Florida, can I purchase dubia roaches?
Sorry, due to state laws we cannot sell or ship dubia roaches as well as many other species into Florida
Are there any Florida Legal Roaches?
Yes! We have a large selection of Florida Legal Roaches perfect for feeding reptiles, amphibians, spiders and more! Click Here to check them out!
Any questions, comments, concerns? Drop us a message below, we'd love to hear from you!